FAQ

How to buy

Buying a GO Hat is buying a piece made at the moment for you.

 

They are unique products, only one per model, handmade to order.

 

You can buy directly on our website. If you have questions, you can make an appointment at our showroom in Madrid to try yourself calmly.

How to measure

Using a tape measure, measure the circumference of your head, above your eyebrows and just above your ears, making sure that it goes over the widest part of your head.

 

Our base size is 57cm

Personalization

The collection models can be personalized, indicating it during the purchase. We can add initials, full name or a special word or phrase.

 

This may increase the delivery time depending on the model and the degree of customization, and cannot be returned or exchanged.

 

Delivery times

All orders placed from Monday to Friday, will be processed the next business day, and shipped within a minimum period of 7 days from processing the purchase and after verifying the payment.

 

Orders placed on a Friday or holiday will begin to process the next business day. 

​More info

Returns

Return requests must be communicated via email within 3 days with the purchase receipt.

 

In the email you must indicate the model of your product and the reason for its return. You will receive a confirmation email, from which you will have a period of 7 days to send it to us.

 

Returns will not be accepted after 3 days from purchase, or 7 days from confirmation.

Requirements