FAQ

How to buy

Our hats are unique products, we only make one per model.

 

All are handmade and have a lifetime guarantee, you just have to contact us telling us what your hat needs and we will try to fix them whenever possible.

 

You can buy directly on our website. If you have questions, you can make an appointment at our showroom in Madrid to try yourself calmly.

How to measure

With a cloth measuring tape, measure the circumference of your head, up to the beginning of the forehead or the middle depending on how you want to wear the hat.

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Our sizes are M (56-57cm), L (58-59cm) and XL (60-61cm)

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All our hats are sold with a hat filler with which to adjust the size to your measurement (it can reduce the hat size between 1 and 2.5cm)

Personalization

collection models can be customized. We can add initials, full name or a special word or phrase.

 

This can increase the delivery time and price of the hat depending on the degree of customization, and it cannot be returned or exchanged.

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Contact us for more information

 

Delivery times

All orders placed from Monday to Friday, will be processed the next business day, and shipped within a minimum period of 7 days from processing the purchase and after verifying the payment.

 

Orders placed on a Friday or holiday will begin to process the next business day. 

​More info

Returns

Return requests must be communicated via email within 3 days with the purchase receipt.

 

In the email you must indicate the model of your product and the reason for its return. You will receive a confirmation email, from which you will have a period of 7 days to send it to us.

 

Returns will not be accepted after 3 days from purchase, or 7 days from confirmation.

Requirements